SHIPPING POLICY

At PEHENAWA, we aim to deliver your orders safely and on time. We work with trusted courier partners across India to ensure smooth and reliable delivery.

📦 Order Processing Time

  • All orders are processed within 1–2 business days after successful payment.

  • Orders placed on weekends or holidays will be processed on the next working day.

🚚 Shipping Time

Once dispatched, orders are typically delivered within:

  • 3–7 business days for major cities

  • 5–10 business days for other locations

  • Delivery times may vary based on your PIN code, weather conditions, or courier delays.

🧾 Order Tracking

  • Once your order is shipped, you will receive an email/SMS with tracking details.

  • You can track your shipment using the tracking link provided.

🌍 Shipping Locations

We currently ship across India.
(If you expand internationally later, we can update this section.)

💵 Shipping Charges

  • Standard shipping charges are shown at checkout.

  • Shipping may be free during offers or for orders above a certain value (optional).

📝 Incorrect Address / Failed Delivery

If the address provided is incorrect or the courier is unable to contact you, the package may be returned to us.
In such cases, re-shipping charges may apply.

📦 Damaged or Missing Items

If you receive a damaged package or an item is missing:

  • Take a photo/video of the package

  • Contact us within 48 hours of delivery
    We will resolve the issue with priority.