TERMS AND CONDITION

Welcome to PEHENAWA . By accessing or using our website pehenawaharshit.shop, you agree to comply with the following Terms & Conditions. Please read them carefully before making any purchase.

1. General

By using our website, you accept all terms, conditions, and policies stated here.
We reserve the right to modify or update these Terms at any time without prior notice. Your continued use of the website signifies acceptance of those changes.

2. Eligibility

You must be at least 18 years old to make a purchase.
If you are under 18, you may use the website only with parent or guardian supervision.

3. Products & Pricing

  • All products listed on the website include accurate descriptions and images.

  • Prices are subject to change without notice.

  • PEHENAWA reserves the right to discontinue any product at any time.

4. Payments

  • We accept online prepaid payments only via trusted payment gateways (UPI, Cards, Netbanking, Wallets, etc.).

  • All transactions are processed securely by Razorpay or other approved gateways.

  • We do NOT offer Cash on Delivery (COD).

  • If your payment fails, the order will not be confirmed.

5. Shipping & Delivery

  • Orders are processed within 1–2 business days after successful payment.

  • Delivery typically takes 3–10 business days, depending on location.

  • Delays due to weather, courier issues, holidays, or unforeseen events are not under our control.
    For full details, please read our Shipping Policy.

6. Return, Exchange & Refunds

  • Returns and exchanges are accepted within 14 days of delivery if the product is unused, unwashed, and in original condition.

  • Refunds will be processed to the original payment method once the returned item is inspected.

  • Return shipping charges may apply for size or preference-related returns.

  • Products bought during sales or special discounts may not be eligible for returns unless defective.
    Refer to our Return & Exchange Policy for complete details.

7. Order Cancellations

  • Orders can be cancelled before shipping only.

  • Once dispatched, an order cannot be cancelled.

  • You may request a return after delivery if it meets the return criteria.

8. Accuracy of Information

While we try to ensure all information on the site is correct, typing errors, inaccuracies, or omissions may occur.
We reserve the right to correct such errors and update information at any time.

9. Intellectual Property

All logos, brand names, product images, content, and designs are the property of PEHENAWA.
Copying, downloading, or using our content without permission is strictly prohibited.

10. Prohibited Activities

You agree not to:

  • Misuse the website

  • Upload viruses or malicious content

  • Engage in fraud or unauthorized transactions

  • Violate any laws while using our site

11. Limitation of Liability

PEHENAWA will not be responsible for:

  • Any indirect, incidental, or consequential damages

  • Delays or delivery failures caused by third-party courier partners

  • Losses arising from misuse of products

You use the website at your own risk.

12. Contact Information

For any queries related to our terms, products, or services, contact us:

📧 Email: pehenawaharshit@gmail.con
📍 Instagram: @pehenawa_imported

We aim to respond within 24–48 hours.

✔️ Ready for Razorpay Approval

This T&C includes:

  • Shipping terms

  • Refund rules

  • Payment conditions

  • Limitations of liability

  • Business contact details

Everything Razorpay requires for activation.